FAQs

How will I know if my order is confirmed?

Once we get your order in genesbrand.com, a confirmation email will be sent to you. if you have not received it or have registered a wrong email, please contact our team through Instagram (genesbrand) or by email (info@genesbrand.pe)

When will I receive my order?

Since it is an international shipping, it will most likely take 2 to 3 days to process the order and between 4 and 10 business days to arrive at your door. Your tracking number will be emailed to you.

Where do you ship from and where do you ship to?

Our shipping center and headquarters are located in Lima, Peru. We currently ship to all the locations that can be found in the checkout section of our page.

It is my first purchase. Do I get any discount code?

Yes! You can subscribe to our newsletter here and get a 10% off discount code on your first purchase.

Where can I apply my discount code?

If you have a valid discount code, you can enter it in your shopping cart or while you are checking out.

Are there any additional costs for my purchase?

Shipping has an additional cost if your order is under $299. You can check the shipping prices by country in our checkout section. Also, if applicable, our customers are responsible of import taxes and duties. Please, check out customs clearance and imports fees with local authorities. Additional shipping costs, such as failed delivery attempts, are to be paid by the customer. That said, if the customer provides an incorrect address, Genes will not be made responsible for the loss, delay or additional costs of the delivery, and will not make any refunds.

Can I change my order?

If your order has not been picked up by our shipping provider, you have the possibility of contacting us to request a change in the products you bought. It is important to consider that no partial or full refund will be made once the order is confirmed.